- Why do I need a reservation?
The times of our rides and cookouts vary by season, so you need to know the schedule. Also, we need information from you regarding any special requests or special needs and ages of children riding (see below). The very best way to make a reservation is here on our website, but if you have special requests or questions, please do call. Whether you book online or over the phone, our reservation system will send you a confirmation email with directions to the ranch, so you will have complete and secure information about your reservation.
- What should I wear/bring?
We recommend you wear long pants and closed-toe shoes. NO flip-flops! A jacket is always a good idea in the evenings, even in Spring. In the summer, you will want plenty of sunscreen and a bottle of water. If you wear a hat, be sure it is secured with a “stampede” string around your chin or wear a baseball type cap. Wearing large cameras, “selfie sticks,” bags, backpacks, or purses on the ride is not allowed, and we safely store your gear until after the ride. If you bring a GoPro, be certain to bring gear for your helmet; you will not be able to wear it on your chest. Do BRING YOUR POCKET SIZE CAMERA! And if you are coming for supper, you are welcome to BYOB.
- Why can't I bring my backpack, bag, selfie stick, etc. on the ride?
There are two reasons: first, your hands are holding the reins, which are both your brakes and your steering wheel, so same idea as don’t text and drive! Second, horses are animals of prey, not predators, and can be sensitive to what’s happening behind them, so we want to keep things simple… and safe. If you are staying for supper or lunch, you can bring all of your gear to the cookout area.
- Can children ride?
Yes they can. Here are the guidelines:
- Children age 7 or older can take the 1 hour trail ride and join in on the Ranch Rendezvous or Cowboy Lunch. If they are timid, a guide can lead them. Parents: this is a SAFETY issue, and it is not just about your child’s size, but also their mental and emotional maturity. We urge you in the strogest way possible, to be honest about your child’s age, and we reserve the right to refuse rides if we feel we cannot provide them safely.
- Children age 12 or older can take the one-hour ride, the two-hour ride (if they have riding experience: have ridden more than 20 times)
- Riding double with an adult is not allowed, because it is considered dangerous and is prohibited by our insurance.
- Helmets are required and are provided.
- Can persons with special needs ride?
Possibly. You MUST let us know what the special needs are ahead of time, so that we may know how to best accommodate you and provide extra care and safety. We urge you to be forthcoming with us about this, and we reserve the right to refuse rides when we feel we cannot keep you safe.
- What is there for younger children to do?
By special advance arrangement, we can lead younger children around the corral on a horse. We used to refer to this as a “pony ride” but in fact, it is NOT ON A PONY! Better named a “shortie ride” a short ride for short kids! They then stay at the ranch while the rest of the family is on the ride, under a parent’s/grandparent’s supervision, and enjoy the farm animals. This rarely consumes the whole hour that the rest of your party will be on the trail, so please do bring some other activity for the young ones to enjoy. A parent/grandparent will need to entertain your younger children while the ride is out.
- Can my family have a private ride?
Yes, we can arrange this for you if you let us know at the time of your reservation.
- Are there weight restrictions?
Yes there are. For people under six feet tall, the weight limit is 220 pounds. For people of any height, the weight limit is 250 pounds on the one-hour, dinner, and lunch rides. On the two- and three-hour rides the weight limit is 200 pounds. We ask that you notify us of weights over 200 pounds when you make your reservation, as well as any other special needs. Riding is NOT recommended for pregnant women, persons with back problems, severe allergies, or certain other medical conditions. If you misrepresent yourself or someone in your party, we reserve the right to refuse service for YOUR SAFETY.
- Do you ride in the rain?
We generally do not ride in the rain, or when it has rained enough to make our trails muddy and slippery. We do NOT ride in severe thunderstorms where conditions are unsafe. This occurs most often late in the afternoon during our summer monsoon season (July-mid Sept). Sometimes we can wait until the storm passes, sometimes we have to reschedule. We do follow the 30-30 rule which means we wait 30 minutes after hearing thunder/lightning before we begin the ride and the latest we would send out a dinner ride is 6 pm. We really hate to disappoint guests, but we always put safety first. We need a US or hotel phone number when you make your reservation, so that we can contact you about weather issues.
- What if I have to cancel?
For our rides and cookouts, we have a 24-hour cancellation policy. You will be charged in full if you fail to show up for your reservation, or cancel with less than 24 hours’ notice. Exceptions are made for illness or unpredictable family emergencies. For our Guest House, you will receive a full refund if you cancel with more than 3 weeks’ notice. Refunds for less than 3 weeks’ notice will be determined on a case-by-case basis.
- Why can't we ride faster?
If one horse goes faster, they all do and on our 1 hour rides we almost always have with us young children or people who have never ridden, who could not safely handle riding faster; and, the horse that goes faster today will likely expect to go faster tomorrow, and may be carrying someone who can’t handle it. Our private two-hour and three-hour rides can accommodate more experienced riders looking for a little more giddyup, AT THE WRANGLER’S DISCRETION.
- Please explain your pricing.
The prices listed on the website do not include taxes of 6.35% or gratuities. There are no other fees.
- What is your tipping policy?
Tips are always appreciated, and not included in our prices. A gratuity of 15% seems to be the norm, and you can add it to your reservation, if you wish.